Pakarcuci takes the privacy and security of every member's personal data seriously. This document clearly explains how we collect, use, store and protect your information at all times.
Six core pillars that form the foundation of pakarcuci's commitment to protecting every member's security and privacy.
All your personal data and financial transactions are protected with 256-bit SSL encryption — banking-grade security technology that ensures your information cannot be accessed by unauthorized parties while in transit.
Pakarcuci has never and will never sell, rent or transfer your personal data to any third party for commercial purposes without your written consent. Your information is used solely for the purposes stated in this privacy policy.
The pakarcuci KYC process is designed to protect you from identity misuse. All submitted documents are stored in encrypted systems and accessible only by authorized personnel under strict access controls.
Pakarcuci uses cookies solely to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings. We do not use third-party cookies to track your activity outside the pakarcuci platform.
Pakarcuci retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Once data is no longer needed, it will be securely deleted or anonymised in accordance with our standard procedures.
You have full control over marketing communications from pakarcuci. Unsubscribe from promotional emails at any time via the link included in every email, or update your notification preferences directly from your account settings.
Pakarcuci is an online gaming platform dedicated to Malaysian players. We understand that your trust is our most valuable asset, and that trust begins with transparent and responsible data protection. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles.
This policy applies to all personal information collected through the pakarcuci website, mobile app, customer support services, and all other interactions you have with our platform. It is binding on all registered members, website visitors, and any party that interacts with pakarcuci in any capacity.
Pakarcuci acts as the data controller responsible for ensuring your personal information is processed in a lawful, fair and transparent manner. We appoint an internal Data Protection Officer (DPO) responsible for overseeing the platform's overall compliance with applicable data protection laws in Malaysia.
Pakarcuci only collects information necessary to provide quality, secure services that comply with legal requirements. The information we collect falls into several main categories:
When registering a pakarcuci account, you are required to provide basic information such as your full name as per your identification card, date of birth, gender, IC or passport number, active email address, and mobile phone number. This information is needed to verify your identity, confirm you meet the minimum age requirement of 18, and comply with our KYC requirements.
To securely process deposits and withdrawals, pakarcuci collects information related to the payment methods you use, including bank account details for FPX and DuitNow transfers, e-wallet account numbers such as Touch 'n Go eWallet, Boost and GrabPay, and transaction records associated with your account. pakarcuci does not store credit or debit card numbers directly — card transactions are processed entirely by certified, security-verified payment processors.
Pakarcuci automatically collects certain technical information when you access our platform, including IP address, browser type and version, device type, operating system, access date and time, pages visited, session duration, and cookie data. This information is used for security, fraud detection, and user experience improvement purposes.
When you contact the pakarcuci support team via live chat, email, or any other communication channel, we record the content of those interactions. These records are used to resolve your issues more effectively, train support staff, and improve our overall service quality.
Pakarcuci uses the personal data collected for the following purposes, all carried out on a lawful basis under Malaysia's PDPA:
Pakarcuci does not sell, rent or trade members' personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share certain information with the following parties under strict confidentiality agreements:
Pakarcuci works with a select group of service providers that help us operate the platform, including licensed payment processors that handle financial transactions to PCI-DSS security standards, gaming software providers that supply casino and other game content, cloud computing service providers for secure data storage, and analytics platforms to understand usage patterns for improvement purposes. All these third parties are bound by strict data processing agreements and are prohibited from using your information for any other purpose.
Pakarcuci will disclose your personal information to authorities or regulatory bodies when required to do so by Malaysian law, court order, or an official investigation by the relevant regulatory authority. In such situations, pakarcuci will endeavour to inform you of the disclosure unless prohibited from doing so by law.
Pakarcuci continuously invests in the latest cybersecurity infrastructure to ensure your personal data is protected at all times. Our security systems encompass multiple complementary layers of protection.
All data transmitted between your browser and the pakarcuci servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks in Malaysia. Data stored in our databases is also encrypted using AES-256 encryption algorithms to ensure comprehensive protection.
Access to member personal data within pakarcuci's internal systems is strictly limited on a need-to-know basis. All staff with access to personal data undergo comprehensive data protection training and are bound by confidentiality agreements.
The pakarcuci system is monitored continuously 24 hours a day, seven days a week to detect any suspicious activity or intrusion attempts. Should a security incident involving members' personal data occur, pakarcuci will notify affected parties and the relevant authorities within the timeframe required by law.
Pakarcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser or device when you visit the pakarcuci website.
You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the pakarcuci platform and your gaming experience.
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding the personal data we hold. pakarcuci is committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you at any time through pakarcuci customer support.
Update or correct any inaccurate or outdated personal information directly from your account settings or through customer support.
Request deletion of your personal data when it is no longer required, subject to applicable legal data retention obligations.
Opt out of having your data processed for direct marketing or promotional communications at any time, with no penalty.
Request your personal data in a structured, machine-readable format for transfer to another platform should you choose to do so.
Request that pakarcuci restrict the processing of your data in certain situations, such as while a dispute over data accuracy is being investigated.
Pakarcuci does not retain your personal data longer than necessary for the purposes stated in this privacy policy. Our data minimisation principle ensures that data which is no longer relevant is promptly deleted or anonymised in accordance with our established data retention schedule.
Active account data is retained for the duration of your membership with pakarcuci. Following account closure, transaction records and financial information are kept for seven years in accordance with Malaysia's anti-money laundering (AML) legal requirements. Customer support communication records are retained for three years, while technical and security log data is stored for twelve months for threat detection purposes.
As a platform operating on global cloud computing infrastructure, your personal data may be stored or processed on servers located outside Malaysia in some situations. pakarcuci ensures that any such cross-border data transfers are carried out with adequate safeguards through data transfer agreements that comply with international data protection standards.
The cloud service providers used by pakarcuci are reputable companies holding internationally recognized security certifications, and their binding contracts require data protection at a standard no less stringent than Malaysia's PDPA requirements.
The pakarcuci platform may contain links to third-party websites or services in certain situations. This Privacy Policy applies solely to the pakarcuci platform and does not cover the privacy practices of any third-party websites. pakarcuci is not responsible for the content or privacy practices of those external sites and encourages you to read their respective privacy policies before sharing your personal information.
Pakarcuci is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect, store or process personal information from individuals under the age of 18. Should pakarcuci discover that a minor's information has been collected inadvertently, that data will be deleted immediately and the account in question will be closed without prior notice.
Parents or guardians with concerns about information belonging to a child in their care that may have been submitted to pakarcuci are encouraged to contact our support team immediately via live chat for prompt action.
Pakarcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technologies used, applicable legal requirements, or other reasonable operational grounds. The latest version of the Privacy Policy will always be available on this page with an updated revision date.
For material and significant amendments, pakarcuci will notify registered members by email or in-platform notification at least 14 days before the amendments take effect. Your continued use of the pakarcuci platform after the effective date of such amendments will be considered your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pakarcuci handles your personal data, don't hesitate to get in touch. The pakarcuci Data Protection Team is available to assist you at all times through the 24/7 support channels available within the platform.